Terms of Service

Last Updated: 06/01/2026 Effective Date: 12/15/2025

1. Acceptance of Terms

Welcome to Lunabeam ("we," "us," or "our"). By creating an account, accessing, or using our mobile application and website (collectively, the "Service"), you agree to be bound by these Terms of Service ("Terms") and our Privacy Policy. If you do not agree to these Terms, you may not use the Service.

⚠️ IMPORTANT NOTICE FOR PILOT PARTICIPANTS: The Service is currently in a "Pilot" or "Beta" phase. It may contain bugs, errors, and may experience data loss. You acknowledge that you are using this Service at your own risk. (See Section 3). ⚖️ ARBITRATION NOTICE: THESE TERMS CONTAIN A BINDING ARBITRATION PROVISION AND CLASS ACTION WAIVER (SECTION 11). IT AFFECTS YOUR LEGAL RIGHTS. PLEASE READ IT. 🎓 NOTICE FOR INSTITUTIONAL USERS: If you access Lunabeam through a college, university, or postsecondary program, additional terms apply and the agreement between Lunabeam and your institution governs the handling of student education records. (See Section 12).

2. Not Medical or Therapeutic Advice

Lunabeam is a productivity and coaching tool. It is NOT a medical device, healthcare provider, or crisis service.

No Professional Relationship: Use of the Service does not create a doctor-patient or therapist-client relationship.
Information Only: The strategies, "Playbooks," and AI-generated suggestions provided by the app are for educational and self-improvement purposes only. They are not a substitute for professional medical advice, diagnosis, or treatment.
Mental Health: If you or the user you support is experiencing a mental health crisis, anxiety, or distress, you should contact a qualified health provider immediately. In an emergency, call 911 or your local emergency services.

3. Pilot Program & "As-Is" Disclaimer

You acknowledge that Lunabeam is currently in a testing phase ("Pilot Program").

No Warranty: THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
Data Integrity: We do not guarantee that your data (goals, journals, history) will be preserved without error. We may wipe data or reset accounts as part of the testing process. This Data Integrity provision does not apply to data Lunabeam processes on behalf of an educational institution, which is governed by the institutional agreement described in Section 12.
Feedback: If you provide feedback, suggestions, or bug reports, you agree that Lunabeam is free to use them to improve the Service without any obligation to pay you.

4. Accounts & Eligibility

4.1 Age Requirements

Adults: You must be at least 18 years old to create a primary account ("Parent/Guardian Account").
Minors: Users under 18 may only use the Service through an account created and managed by a parent or legal guardian.
Parental Responsibility: If you are a parent or guardian enabling a child to use Lunabeam, you agree to supervise their use of the Service, accept full legal liability for any actions they take within the Service, and consent to the data collection practices outlined in our Privacy Policy.

4.2 Account Security

You are solely responsible for safeguarding the confidentiality of your account credentials, including your username, password, and any authentication tokens or recovery codes. Lunabeam is not liable for any unauthorized access, data loss, or other harm resulting from your failure to maintain the security of your credentials. If you believe your credentials have been compromised, you must notify us immediately at support@lunabeam.app.

5. Acceptable Use Policy

Our mission is to build independence in a safe, supportive environment. You agree NOT to use the Service to:

Violate Laws: Engage in any illegal activity or violate any local, state, or federal laws.
Harm Others: Bully, harass, threaten, or defame any person.
Prohibited Content: Upload or write content that encourages self-harm, violence, hate speech, or explicit sexual conduct.
Tech Abuse: Attempt to reverse engineer, hack, or disrupt the Service's infrastructure. We reserve the right to immediately suspend or terminate any account that violates these rules.

6. User Content & Ownership

6.1 Your Content

You retain full ownership of the data you enter into Lunabeam, including your goals, journals, and challenges ("User Content").

6.2 License to Lunabeam

By inputting User Content, you grant Lunabeam a worldwide, non-exclusive, royalty-free license to use, display, reproduce, and process your content solely to provide the Service to you. We do not sell your content to third parties, and we do not use the content you enter to train or improve artificial intelligence models except with your explicit opt-in. User Content that constitutes student education records processed on behalf of an educational institution is excluded from any such use and is processed only to provide the authorized service (see Section 12).

7. Intellectual Property

The Lunabeam platform, including its code, design, "Playbook" templates, logos, and AI coaching logic, is the exclusive property of Lunabeam and is protected by copyright and trademark laws. You agree not to copy, modify, or create derivative works based on our platform.

8. Third-Party Services

Our Service may use or link to third-party tools (e.g., AI processors, analytics). We are not responsible for the content or practices of third-party websites we merely link to. However, for service providers that process data on our behalf (including AI processors and analytics), we remain responsible for their handling of that data and bind them by contract to protect it, as described in our Privacy Policy and, for institutional customers, in the applicable data protection addendum.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY CALIFORNIA LAW:

IN NO EVENT SHALL LUNABEAM, ITS FOUNDERS, EMPLOYEES, OR PARTNERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES.
OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF THESE TERMS SHALL NOT EXCEED ONE HUNDRED DOLLARS ($100 USD). For institutional customers, the limitations in this Section are superseded by the liability terms negotiated in the institutional agreement described in Section 12.

10. Indemnification

You agree to defend, indemnify, and hold harmless Lunabeam from any claims, damages, liabilities, and expenses arising from: (a) your use of the Service; (b) your violation of these Terms; or (c) your violation of any third-party rights.

11. Dispute Resolution & Governing Law

11.1 Governing Law

These Terms are governed by the laws of the State of California, without regard to its conflict of law principles.

11.2 Binding Arbitration

Any dispute arising out of or relating to these Terms or the Service shall be resolved through binding arbitration conducted in San Francisco County, California.

11.3 Class Action Waiver

YOU AGREE THAT ANY CLAIMS WILL BE ADJUDICATED ON AN INDIVIDUAL BASIS, AND YOU WAIVE THE RIGHT TO PARTICIPATE IN A CLASS, COLLECTIVE, OR REPRESENTATIVE ACTION.

12. Institutional and Educational Customers (FERPA)

This Section applies when Lunabeam is provided to you through a college, university, or postsecondary program.

12.1 Order of Precedence

Where Lunabeam is provided through an educational institution, the agreement between Lunabeam and that institution (including any data protection addendum) governs the handling of student education records. In the event of a conflict between these Terms and that institutional agreement with respect to education records, the institutional agreement controls. The "as-is," data-integrity, liability-cap, and arbitration provisions of these Terms apply to individual consumer use and are superseded by the institutional agreement to the extent they conflict.

12.2 FERPA School Official Designation

The institution designates Lunabeam as a "school official" with a "legitimate educational interest" in the student education records made available to the Service, under the Family Educational Rights and Privacy Act (FERPA), 34 CFR § 99.31(a)(1). Lunabeam will: (a) use education records only to provide the service the institution has authorized; (b) remain under the direct control of the institution as to the use and maintenance of those records; (c) not re-disclose education records except as the institution directs or as law requires; and (d) on termination, return or destroy education records as the institution directs.

12.3 Data-Handling Commitments

For institutional customers, Lunabeam commits to institution-level data isolation; least-privilege, role-based access; logging of access to student records and provision of that access history to the institution; return or deletion of data on the agreed timeline; binding subprocessors to equivalent protections; and notifying the institution of a security incident affecting its data within the timeline set in the applicable addendum.

12.4 No Secondary Use of Institutional Data

Institutional data, including student education records, will not be used to train or improve models or for any purpose beyond providing the authorized service, except to the extent the institution expressly opts in.

13. Termination

We reserve the right to suspend or terminate your access to the Service at our sole discretion, at any time, for any reason. On termination of an institutional customer's account, Lunabeam will return or destroy that institution's student education records as directed by the institution and on the timeline set in the institutional agreement described in Section 12.

14. Changes to Terms

We may modify these Terms at any time. If we make material changes, we will notify you via the App or email.

15. Contact Us

If you have any questions about these Terms, please contact us at: Lunabeam Labs 455 Market Street Suite 1950 #806521 San Francisco, CA 94105 Email: support@lunabeam.app