Terms of Service

Last Updated: 08/27/2026 Effective Date: 08/27/2026 Previous Version: 12/15/2025 (last updated 06/01/2026)

1. Acceptance of Terms

Welcome to Lunabeam ("we," "us," or "our"). By creating an account, accessing, or using our mobile application and website (collectively, the "Service"), you agree to be bound by these Terms of Service ("Terms") and our Privacy Policy.

If you do not agree to these Terms, you may not use the Service.

IMPORTANT NOTICE FOR INDIVIDUAL PILOT PARTICIPANTS: Individual accounts provided without charge are currently in a "Pilot" or "Beta" phase. They may contain bugs and errors. You acknowledge that you are using the Service at your own risk. This notice does not apply to institutional deployments, which carry the availability and data-durability commitments described in Sections 4.2 and 13. (See Section 4).

ARBITRATION NOTICE: THESE TERMS CONTAIN A BINDING ARBITRATION PROVISION AND CLASS ACTION WAIVER (SECTION 12). IT AFFECTS YOUR LEGAL RIGHTS. PLEASE READ IT. THAT PROVISION DOES NOT APPLY TO INSTITUTIONS, TO USERS ACCESSING THE SERVICE UNDER AN INSTITUTIONAL AGREEMENT, OR TO ANY PARTY PROHIBITED BY LAW FROM AGREEING TO IT.

NOTICE FOR INSTITUTIONAL USERS: If you access Lunabeam through a college, university, or postsecondary program, the agreement between Lunabeam and your institution governs, and several provisions of these Terms do not apply to you. (See Section 13).

NOTICE ON WHAT LUNABEAM DOES NOT DO: Lunabeam does not determine disability, does not recommend accommodations, and may never be used as the sole or primary basis for denying or revoking one. These are binding commitments, not descriptions. (See Section 3).

2. Not Medical or Therapeutic Advice

Lunabeam is a productivity and coaching tool. It is NOT a medical device, healthcare provider, or crisis service.

No Professional Relationship: Use of the Service does not create a doctor-patient or therapist-client relationship.
Information Only: The strategies, "Playbooks," and AI-generated suggestions provided by the app are for educational and self-improvement purposes only. They are not a substitute for professional medical advice, diagnosis, or treatment.
Mental Health: If you or the user you support is experiencing a mental health crisis, anxiety, or distress, you should contact a qualified health provider immediately. In an emergency, call 911 or your local emergency services.

3. Product Commitments

Lunabeam makes the following commitments about what the Service does and does not do. These are material terms of these Terms and survive termination.

3.1 No Determination of Disability

The Service does not diagnose, screen for, assess, establish, or otherwise determine the existence, nature, or severity of any disability, impairment, or medical or psychological condition. No output of the Service constitutes such a determination.

3.2 No Accommodation Recommendations

The Service does not recommend, prescribe, grant, deny, or otherwise determine any academic adjustment, auxiliary aid, or reasonable accommodation under the Americans with Disabilities Act, Section 504 of the Rehabilitation Act of 1973, or any comparable law or institutional policy.

3.3 No Use in Adverse Accommodation Decisions

No data, output, report, score, or other product of the Service may be used as the sole or primary basis for denying, reducing, conditioning, revoking, or declining to renew any accommodation, academic adjustment, or auxiliary aid. Institutions and their authorized users agree to this restriction as a condition of use, and Lunabeam will not knowingly provide the Service for that purpose.

3.4 No Required Use

An institution may not require a student's use of the Service as a condition of receiving an accommodation, academic adjustment, or auxiliary aid to which the student is otherwise entitled.

4. Pilot Program & "As-Is" Disclaimer

4.1 Individual Accounts

You acknowledge that individual accounts provided without charge are currently in a testing phase ("Pilot Program").

No Warranty: THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
Data Integrity: For individual accounts provided without charge, we do not guarantee that your data (goals, journals, history) will be preserved without error. We may wipe data or reset accounts as part of the testing process.
Feedback: If you provide feedback, suggestions, or bug reports, you agree that Lunabeam is free to use them to improve the Service without any obligation to pay you.

4.2 Institutional Deployments

Section 4.1 does not apply to institutional deployments. For institutional deployments, Lunabeam maintains the following data-durability commitments, which may be strengthened but not weakened by the institutional agreement:

Backups: Automated daily backups of the production database.
Backup retention: Backups retained for a minimum of thirty (30) days.
Recovery Point Objective (RPO): Twenty-four (24) hours. In the event of a data-loss incident, Lunabeam will restore to a point no more than twenty-four hours before the incident.
Recovery Time Objective (RTO): Seventy-two (72) hours from confirmation of a data-loss incident to restoration of service.
Restoration testing: Restore-from-backup procedures tested at least annually, with results available to institutions on request.

5. Accounts & Eligibility

5.1 Age Requirements

Adults: You must be at least 18 years old to create a primary account ("Parent/Guardian Account").
Minors: Users aged 13 to 17 may only use the Service through an account created and managed by a parent or legal guardian, or under an institutional agreement that permits it.
Children Under 13: Lunabeam is a postsecondary transition and coaching service. It is not directed to and is not offered to children under 13, and we do not knowingly collect personal information from a child under 13. If we learn that we have collected personal information from a child under 13, we will delete it. If you believe a child under 13 has provided us with personal information, contact us at support@lunabeam.app.
Parental Responsibility: If you are a parent or guardian enabling a minor to use Lunabeam, you agree to supervise their use of the Service, accept full legal liability for any actions they take within the Service, and consent to the data collection practices outlined in our Privacy Policy.

5.2 Account Security

You are solely responsible for safeguarding the confidentiality of your account credentials, including your username, password, and any authentication tokens or recovery codes. Lunabeam is not liable for any unauthorized access, data loss, or other harm resulting from your failure to maintain the security of your credentials.

If you believe your credentials have been compromised, you must notify us immediately at support@lunabeam.app.

6. Acceptable Use Policy

6.1 All Users

Our mission is to build independence in a safe, supportive environment. You agree NOT to use the Service to:

Violate Laws: Engage in any illegal activity or violate any local, state, or federal laws.
Harm Others: Bully, harass, threaten, or defame any person.
Prohibited Content: Upload or write content that encourages self-harm, violence, hate speech, or explicit sexual conduct.
Tech Abuse: Attempt to reverse engineer, hack, or disrupt the Service's infrastructure.

We reserve the right to immediately suspend or terminate any account that violates these rules.

6.2 Institutional Users

In addition to Section 6.1, an institution and its authorized users agree not to:

Determinations: Use the Service, or any output of it, to make or support an eligibility, accommodation, admission, discipline, or employment determination regarding any individual (see Section 3).
Misrepresentation: Represent any output of the Service as a clinical, diagnostic, or evaluative finding.
Compelled Use: Require a student's use of the Service as a condition of receiving an accommodation, academic adjustment, or auxiliary aid to which the student is otherwise entitled.

7. User Content & Ownership

7.1 Your Content

You retain full ownership of the data you enter into Lunabeam, including your goals, journals, and challenges ("User Content").

7.2 License to Lunabeam

By inputting User Content, you grant Lunabeam a worldwide, non-exclusive, royalty-free license to use, display, reproduce, and process your content solely to provide the Service to you. We do not sell your content to third parties, and we do not use the content you enter to train or improve artificial intelligence models except with your explicit opt-in. User Content that constitutes student education records processed on behalf of an educational institution is excluded from any such use and is processed only to provide the authorized service (see Section 13).

8. Intellectual Property

The Lunabeam platform, including its code, design, "Playbook" templates, logos, and AI coaching logic, is the exclusive property of Lunabeam and is protected by copyright and trademark laws. You agree not to copy, modify, or create derivative works based on our platform.

9. Third-Party Services & Subprocessors

9.1 Responsibility

Our Service may use or link to third-party tools (e.g., AI processors, analytics). We are not responsible for the content or practices of third-party websites we merely link to. However, for service providers that process data on our behalf (including AI processors and analytics), we remain responsible for their handling of that data and bind them by contract to protect it, as described in our Privacy Policy and, for institutional customers, in the applicable data protection addendum.

9.2 Subprocessor Changes

Lunabeam maintains a current list of subprocessors at lunabeamlabs.com/subprocessors. Lunabeam will give institutions at least thirty (30) days' advance notice before engaging a new subprocessor that processes institutional data, by updating that page and notifying the institution's designated contact. An institution may object in writing on reasonable data-protection grounds within that period, and the parties will work in good faith to resolve the objection. If it cannot be resolved, the institution may terminate the affected Services without penalty and receive a pro-rata refund of prepaid fees.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY CALIFORNIA LAW:

10.1 Limitation

IN NO EVENT SHALL LUNABEAM, ITS FOUNDERS, EMPLOYEES, OR PARTNERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES.
SOLELY WITH RESPECT TO INDIVIDUAL ACCOUNTS PROVIDED WITHOUT CHARGE, OUR TOTAL AGGREGATE LIABILITY FOR ANY CLAIM ARISING OUT OF THESE TERMS SHALL NOT EXCEED THE GREATER OF ONE HUNDRED DOLLARS ($100 USD) OR THE AMOUNT YOU PAID LUNABEAM IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

10.2 Exclusions

The limitations in Section 10.1 do not apply to:

(a) any institution, or any user accessing the Service under an institutional agreement, whose remedies and limitations of liability are set out exclusively in that agreement;
(b) Lunabeam's confidentiality obligations;
(c) Lunabeam's indemnification obligations under an institutional agreement;
(d) liability arising from Lunabeam's gross negligence, willful misconduct, or fraud; or
(e) any liability that cannot be limited or excluded under applicable law.

11. Indemnification

You agree to defend, indemnify, and hold harmless Lunabeam from any claims, damages, liabilities, and expenses arising from: (a) your use of the Service; (b) your violation of these Terms; or (c) your violation of any third-party rights. This Section does not apply to institutions or to users accessing the Service under an institutional agreement, whose indemnification obligations, if any, are set out exclusively in that agreement.

12. Dispute Resolution & Governing Law

12.1 Governing Law

These Terms are governed by the laws of the State of California, without regard to its conflict of law principles. For institutions, governing law and venue are as specified in the institutional agreement. Lunabeam will consider in good faith an institution's requirement that the law of its own state govern and that venue lie in its own jurisdiction.

12.2 Binding Arbitration

Subject to Section 12.4, any dispute arising out of or relating to these Terms or the Service shall be resolved through binding arbitration conducted in San Francisco County, California.

12.3 Class Action Waiver

SUBJECT TO SECTION 12.4, YOU AGREE THAT ANY CLAIMS WILL BE ADJUDICATED ON AN INDIVIDUAL BASIS, AND YOU WAIVE THE RIGHT TO PARTICIPATE IN A CLASS, COLLECTIVE, OR REPRESENTATIVE ACTION.

12.4 Exclusions

This Section 12 does not apply to, and no agreement to arbitrate and no class action waiver is formed with:

(a) any institution;
(b) any user accessing the Service under an institutional agreement;
(c) any public or governmental entity, or any party prohibited by applicable law, constitution, or governing statute from agreeing to binding arbitration, to a class action waiver, or to the governing law or venue specified in these Terms; or
(d) claims that may be brought in small claims court.

13. Institutional and Educational Customers (FERPA)

This Section applies when Lunabeam is provided to you through a college, university, or postsecondary program.

13.1 Order of Precedence

Where Lunabeam is provided through an educational institution, the agreement between Lunabeam and that institution, including any data protection addendum, security exhibit, or accessibility exhibit (collectively, the "institutional agreement"), governs. In the event of a conflict between these Terms and the institutional agreement, the institutional agreement controls.

For the avoidance of doubt, the following provisions of these Terms do not apply to an institution or to any user accessing the Service under an institutional agreement: Section 4.1 (Pilot Program and "As-Is" Disclaimer), Section 10.1 (Limitation of Liability), Section 11 (Indemnification), and Section 12 (Dispute Resolution & Governing Law). Those subjects are governed exclusively by the institutional agreement.

Nothing in these Terms limits or modifies any right of an institution or a student under the Family Educational Rights and Privacy Act, 20 U.S.C. § 1232g, or its implementing regulations at 34 CFR Part 99.

13.2 FERPA School Official Designation

The institution designates Lunabeam as a "school official" with a "legitimate educational interest" in the student education records made available to the Service, under the Family Educational Rights and Privacy Act (FERPA), 34 CFR § 99.31(a)(1). Lunabeam will: (a) use education records only to provide the service the institution has authorized; (b) remain under the direct control of the institution as to the use and maintenance of those records; (c) not re-disclose education records except as the institution directs or as law requires, and where law requires, notify the institution before disclosure unless legally prohibited from doing so; and (d) on termination, return or destroy education records as the institution directs.

Lunabeam does not designate, publish, or treat any student information as directory information.

13.3 Security Controls in Place

The following controls are implemented in the Lunabeam production environment today:

Encryption in transit: TLS 1.2 or higher for all connections to the Service.
Encryption at rest: AES-256 encryption of the production database and backups, provided by our cloud infrastructure providers.
Row-level authorization: Row-level security is enabled and enforced at the database layer on every application table in the production database, so access is evaluated per row rather than per query.
Automated security review: We run our database platform's security analyzer against production and remediate findings it reports.
Institution-level data isolation: Each institution's data is scoped to that institution and is not accessible across institutional boundaries.
Least-privilege access: Personnel access is role-based and limited to what a role requires.

13.4 Security Commitments for Institutional Deployments

The following apply to any institutional deployment, from the start of that deployment:

Access logging: Access to student education records is logged, and the access history is provided to the institution on request. Logs are retained for a minimum of twelve (12) months.
Access review: Personnel access to institutional data is reviewed at least annually, and immediately on any change in personnel.
Multi-factor authentication: Multi-factor authentication is required for administrative access to systems holding institutional data.
Incident notification: Lunabeam will notify the institution's designated contact of a security incident affecting its data without undue delay and no later than seventy-two (72) hours after confirming the incident, providing the information reasonably available about scope, affected individuals, and remediation, or within any shorter timeline set in the applicable addendum.
Subprocessors: Subprocessors are bound to equivalent protections, subject to the notice and objection rights in Section 9.2.
Return or deletion: Data is returned or deleted on the agreed timeline, with written confirmation of deletion.

Lunabeam is an early-stage company and does not hold a SOC 2 attestation. We will tell any institution the current state of our security program accurately on request, including what is in place, what is planned, and when.

13.5 No Secondary Use of Institutional Data

Institutional data, including student education records, will not be used to train or improve models or for any purpose beyond providing the authorized service, except to the extent the institution expressly opts in.

13.6 Accessibility

Lunabeam targets conformance with the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA. Our current conformance status, including known gaps, is published at lunabeamlabs.com/accessibility. A Voluntary Product Accessibility Template (VPAT) is available to institutions on request. If you encounter an accessibility barrier in the Service, contact us at support@lunabeam.app and we will acknowledge your report and tell you what we will do and when.

13.7 Student Requests

A student's request to access, correct, or delete education records held in the Service is directed to the institution, which remains responsible for responding under FERPA. Lunabeam will assist the institution promptly. A student may also contact Lunabeam directly, and we will route the request to the institution and confirm that we have done so.

14. Termination

We reserve the right to suspend or terminate access to individual accounts at our sole discretion, at any time, for any reason. Suspension and termination of institutional accounts are governed by the institutional agreement described in Section 13.

On termination of an institutional customer's account, Lunabeam will return or destroy that institution's student education records as directed by the institution and on the timeline set in the institutional agreement. Residual copies held in backup media are removed on the normal backup rotation and in no event later than ninety (90) days after termination.

15. Changes to Terms

We may modify these Terms at any time. If we make material changes, we will notify you via the App or email, and for institutional customers we will notify the institution's designated contact at least thirty (30) days before the change takes effect. A summary of material changes to these Terms is maintained at lunabeamlabs.com/legal/changelog.

16. Contact Us

If you have any questions about these Terms, please contact us at:

Lunabeam Labs 455 Market Street Suite 1950 #806521 San Francisco, CA 94105

Email: support@lunabeam.app